Transparent guidelines on EOI cancellation, refund eligibility stages, disbursement timelines, and dedicated accounts helpdesk support.
At Dee Divine Propinfra Pvt. Ltd., we strive to maintain complete transparency in all customer transactions, Expressions of Interest (EOI), booking tokens, and property advisory payments.
This Refund & Cancellation Policy outlines the conditions under which cancellations are processed, refund eligibility, timeline for funds disbursement, and applicable non-refundable components across our property offerings.
Customers who have submitted an online payment for Expression of Interest (EOI), token amount, or booking advance can request a cancellation by submitting a written notice:
Email cancellation requests must be sent directly to info@deedivinepropinfra.com.
Refund eligibility depends on the stage of the property transaction and timing of cancellation:
100% refund eligible if requested before unit allotment confirmation, minus standard banking processing charges.
Processed subject to standard forfeiture terms outlined in the Provisional Booking Application form prior to BBA execution.
Governed strictly by the terms specified in the registered Builder Buyer Agreement and applicable state RERA regulations.
Once a cancellation request is reviewed and approved by our accounts team, funds are dispatched within 5 to 7 business days to the original payment source.
Approved refunds are credited directly back to the original source payment method (Credit Card, Debit Card, Net Banking, UPI, or Bank Account). Depending on your bank, funds may take 2-4 additional working days to reflect in your bank statement.
The following charges are non-refundable under any circumstances:
For refund queries or status tracking, please contact our Customer Accounts Desk: